To initiate a product return or exchange, kindly send us an email at [email protected] including the order number, product name, original proof of purchase receipt, and a description of the issue. Our customer care agent will promptly reach out to you.
To ensure a smooth process, please send back the purchased item within 5 days of receiving your order. Thank you for your cooperation.

Eligibility for Returns

• Returns must be requested within 48 hours of delivery.
• Returns are accepted for wrong and damaged products only.
• Change of mind returns is not accepted.
• Customers must provide the original proof of purchase invoice emailed during the purchase.

Return Procedure

• Contact [email protected] or +92 333-1124159 to initiate a return or exchange.
• Provide photographic evidence of the product to the customer support team.
• Locate the original order number in your email and state the reason for the return.
• Our customer support team will review your request and contact you if it qualifies.
• If approved, return the product at your expense via traceable delivery.
• Delivery charges are non-refundable.
• Exchange or refund requests will be processed within 7 working days of receiving the returned products.

IMPORTANT NOTES:

• We are only responsible for returns once the items reach our warehouse. Please be aware that returns will only be accepted if the products are sent through courier services.
• Successfully returned items can be exchanged for other merchandise or online store credit. If a product is found to be faulty or wrongly delivered, KONJAE will follow a policy of repair, replacement, or finally store credit if the item cannot be repaired or replaced.
• The timeline for a refund against a returned item is between 14 days and 45 days.
• If a customer has placed an order, and if the stock is out, KONJAE will provide a refund or the customer can choose another product, and will be adjusted accordingly.
• After receiving the order, KONJAE team will make a confirmation call to the customer. If a customer does not respond within 24 hours, the order will be automatically cancelled.

Please let us know if you have any further questions or concerns.